Billing policy
Refunds and cancellation
How subscription renewal, cancellation, access, and billing questions are handled.
Cancellation
Workspace owners can cancel at any time through the Creem Customer Portal in Billing. Cancellation stops the next renewal; paid access remains available through the current paid billing period.
First paid purchase
A full refund may be requested within 7 calendar days of the first paid charge when no more than 1 audit has been completed on the paid plan.
Duplicate or incorrect charges
Verified duplicate or incorrect charges are eligible for a full refund. Include the workspace email and Creem order identifier so the transaction can be located.
Renewals and consumed usage
Renewal charges and substantially consumed billing periods are generally non-refundable, except where required by law or when a material service failure prevents delivery of the paid service.
Response and processing
Refund requests will normally receive a response within 3 business days. Approved full or partial refunds are processed through Creem; the time for funds to appear depends on the payment method and financial institution.
Need billing help?
Visit Contact or email 3242281860@qq.com. Consumer rights required by applicable law are not limited by this policy.